Agency Certification

IACC certification demonstrates that a commercial collection agency or individual collector has the ability to effectively, professionally and ethically recover debt while safeguarding clients.

IACC recently joined forces with another industry leader, the Commercial Law League of America, to offer the new gold standard for agency certification. Certified agencies demonstrate, via a rigorous review and regular exams, that they adhere to all pertinent government regulations, use Generally Accepted Accounting Principles or other equally respected accounting practices, and follow established best practices to protect their clients’ money.

The International Association of Commercial Collectors, Inc. (IACC), through an alliance with the Commercial Law League of America (CLLA), offers the Certified Commercial Collection Agency Program as a way for agencies to demonstrate their professionalism and devotion to providing quality collection services. This unique mark of distinction is awarded after an extensive application and assessment process determines that the agency meets or exceeds the program's standard operational guidelines.

IACC Certified Commercial Collector Program

Commercial Collectors who achieve IACC certification have completed study on a host of topics essential for success in the commercial collection industry and passed an exam that demonstrates mastery. Commercial collection agencies across the country use the IACC Certified Commercial Collector Program as an affordable training and motivation tool for both new and experienced collectors. Having a certified staff increases agency productivity while also providing an effective marketing edge, since clients and potential clients recognize certification as confirmation of both expertise and trustworthiness.

Commercial Collector Certification

For over 40 years, the International Association of Commercial Collectors, Inc. (IACC) has promoted excellence through the training and education of commercial collection professionals.

IACC believes that collectors must be knowledgeable about a wide variety of issues for their agency to compete effectively in the challenging commercial collection industry. Whether you have new collectors to train or experienced collectors to motivate to higher levels of performance, the IACC Certified Commercial Collector Program is an affordable tool to help you reach these goals.

Why use the IACC Certified Commercial Collector Program? In addition to the productivity gained by thoroughly trained collectors, your agency will also benefit from the unique and impressive marketing edge of having a staff of IACC certified professionals. When your collectors attain the designation of IACC Certified Commercial Collectors, your clients and potential clients are assured that knowledgeable industry experts will be handling their accounts.

Companies with Certified Commercial Collectors

The IACC Certified Commercial Collector Course explores the following topics perfect for training or industry review:

  • Methods of contacting debtors
  • Skiptracing
  • Overcoming objections to payment
  • Asset location training
  • Collection problems and solutions
  • Commercial law definitions
  • Using a sales approach to collections
  • Motivating the debtor to pay
  • Various credit instruments

To begin the process of becoming an IACC Certified Commercial Collector, please download the Collector Certification Application to order the study guide and exam. Or, contact IACC directly at (952) 925-0760 or by e-mail with questions about how to begin the certification process.

Member Companies with Certified Collectors (As of 04/2021)

Account Adjustment Bureau, Inc.
Ann Arbor, MI

Altus Receivables Management Inc.
Kenner, LA

Barnett and Garcia, PLLC
Austin, TX

BARR Credit Services, Inc
Tucson, AZ

BQ & Associates P.C.
Omaha, NE

Caine & Weiner
Sherman Oaks, CA

Capital Collection Management, LLC
Syracuse, NY

Cisco, Inc.
Houston, TX

Commercial Collection Corp. of NY
Tonawanda, NY

Communications Credit & Recovery Corp.
Garden City, NY

Continental Recovery & Filing Solutions D/b/a CRF Solutions
Simi Valley, CA

Debt Recovery & Administrative Services, Ltd.
Chaguans, Trinidad

Evans & Green LLP
Springfield, MO

GCS Ukraine
Kyiv, Ukraine

Israel Debt Collection Center
Holon, Israel

Joseph, Mann & Creed
Twinsburg, OH

JSD Management, Inc. D/b/a James, Stevens & Daniels
Dover, DE

Kearns, Brinen & Monaghan, Inc.
Dover, DE

Lamont, Hanley & Associates, Inc.
Manchester, NH

Millennium Collections Corporation
Vero Beach, FL

Miller Cohen Peterson Young P.C.
Longmont, CO

Prim & Mendheim, LLC
Dothan, AL

RBC Inc.
Manfield, OH

Revenue Systems, Inc.
Dunedin, FL

Simpson, Uchitel & Wilson LLP
Atlanta, GA

Southern Oregon Credit Service, Inc.
Medford, OR

State Collection Service, Inc.
Madison, WI

Stevens Business Service, Inc.
Lowell, MA

Trojan Professional Services, Inc.
Los Alamitos, CA

Verliance Inc.
Temecula, CA

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