July 12th - 14th, 2019

Hilton San Diego Bayfront

Registration is now open. To register, please click on the "Register" button above.

CLLA Members: If you are a CLLA member, but not an IACC member, please use this paper registration form to register to ensure you receive the correct rate for the conference.  

IACC and CLLA are proud to present the 4th annual joint Mid-Year Collection Conference. Following the successes in Napa, Seattle and Chicago, this year we bring the conference to one of the most vibrant and beautiful cities in the U.S. – San Diego! Whether you are interested in beaches, sports (yes, the Padres will be in town!), shopping or culture, San Diego has something for everyone. So pack your sunglasses and make your reservations today. This information packed day of education and networking is sure to exceed your expectations in value for you and your business.

Keynote: The Dark Cloud Behind the Silver Lining: 2019 Economy

Thus far this year there have been both encouraging and discouraging signs as the economy copes with some shocks to the system and motivators from past years fade a little. New concerns are emerging—inflation, trade wars, market volatility. These combine with the concerns that have been worrying for years—labor shortages, productivity concerns, global competitiveness.

Where are we at mid-year and what does the next half look like?

Special Event: A Night on a Dark Desert Highway

What better place than San Diego to check into Hotel California? This year’s special event features Southern California’s Ultimate Eagles Cover Band – Dark Desert Highway! Join your colleagues and fellow attendees for an evening of music, food and fun. Buffet dinner and open bar are included. Cost is included with conference registration and guest tickets are available for purchase. The Dark Desert Highway Band (DDH)  is proud to perform the music of the Eagles, Joe Walsh, Linda Ronstadt, and Don Henley. Fun Fact: The band features IACC’s own Don Sullivan of CRF Solutions on drums!

Upcoming Reminders:

Last Day to Register for the Early rate: June 7, 2019
Hotel Cutoff Date: Wednesday, June 12, 2019

Cancellation Policies
If cancellation is necessary, please notify IACC in writing by June 14, 2019, to receive a full refund. Cancellations made after June 14, 2019 will be charged a $75 cancellation fee. No refunds will be given after July 2, 2019, or for no-shows.

Agenda

Registration Open

3:00 PM - 6:00 PM Session Details

Welcome Reception

5:00 PM - 6:00 PM Session Details

Continental Breakfast & Exhibitor Networking / Registration

8:00 AM - 9:00 AM Session Details

HR Today: The Impact of Technology, Remote Employees and other Trends

9:15 AM - 10:15 AM Session Details

With the evolution of technology and communications, employees are no longer tethered to their desks and the definition of “workplace” has radically changed. In this session, speakers will explore the benefits and pitfalls of workplace technology trends, remote employee management, outsourcing, HR best practices and underlying it all – ethics.

Sponsor Minutes

10:15 AM - 10:30 AM Session Details

Morning Break & Exhibitor Networking

10:30 AM - 10:45 AM Session Details

Just When you Thought you Were Safely Compliant!!!

10:45 AM - 11:45 AM Session Details

If you are responsible for compliance for your company, you know that there’s an alphabet soup of concerns you have to monitor – CFPB, GDPR, TCPA. A year following its Enactment, the General Data Protection Regulation (GDPR) has definitely crossed the ocean. U.S. Companies handling any personal data pertaining to an identifiable natural person of the European Union must comply with the GDPR. Join this session to hear the latest updates on new regulation, existing regulations or litigation in these and other compliance areas impacting the commercial collection market. You will also hear about any new areas of concern that should be on your radar so that you can avoid the compliance “gotcha” moment every business leader dreads.

Sponsor Minutes

11:45 AM - 12:00 PM Session Details

Lunch

12:00 PM - 1:30 PM Session Details

Keys to Attracting and Retaining your Most Valuable Assets in the Current Labor Market

1:30 PM - 2:30 PM Session Details

People born after 1980 will make up the majority of the workforce by 2025. The average retirement age continues to creep upward. This session will explore ways to attract, create and retain a diverse team to power your business to success. Join us to hear the current research on millennial expectations as well as strategies to increase employee engagement.

Afternoon Break & Exhibitor Networking

2:30 PM - 2:45 PM Session Details

Strategic Leadership: Empower Your Future Leaders Through Delegation

2:45 PM - 3:45 PM Session Details

You have talent in your office, but are you developing that talent to be the next generation of leadership for you company? This session coordinated by the Emerging Leaders/Young Professionals groups of IACC and CLLA will look at how management can actively and systematically work to develop tomorrow’s leaders through thoughtful and meaningful delegation today.

Doomsday for the Confession of Judgment?

3:45 PM - 5:00 PM Session Details

In this session, learn about the recent legislative trends, as well as some court trends with regard to the usage of confessions of judgment, and how the Court of public sentiment would see the entire notion of a confession of judgment be abolished entirely.

Special Event: A Night on a Dark Desert Highway

6:00 PM - 9:00 PM Session Details

What better place than San Diego to check into Hotel California? This year’s special event features Southern California’s Ultimate Eagles Cover Band – Dark Desert Highway! Join your colleagues and fellow attendees for an evening of music, food and fun. Buffet dinner and open bar are included. Cost is included with conference registration and guest tickets are available for purchase. The Dark Desert Highway Band (DDH) is proud to perform the music of the Eagles, Joe Walsh, Linda Ronstadt, and Don Henley. Fun Fact: The band features IACC’s own Don Sullivan of CRF Solutions on drums! (This event is Included with full registration. Guest tickets are available for purchase.)

Continental Breakfast & Exhibitor Networking / Registration

8:00 AM - 8:45 AM Session Details

Hot Topics

8:45 AM - 9:45 AM Session Details

It may sound cliché, but any attendee to a previous conference will tell you “This is the session you do NOT want to miss!” Hot Topics is an attendee favorite because it taps into the greatest benefit of being an IACC or CLLA member – the expertise of your industry peers. This moderated discussion will address some of the biggest challenges and opportunities facing the commercial collection industry today and will tap into the best practices, great ideas and – sometimes – “learn from my mistakes” advice of the conference attendees. This is always a lively discussion and we guarantee that you’ll take away at least one idea that will improve your business.

Morning Break

9:45 AM - 10:00 AM Session Details

Keynote: The Dark Cloud Behind the Silver Lining: 2019 Economy

10:00 AM - 12:00 PM Session Details

Speaker:

Chris Kuehl, Armada Corporate Intelligence, Kansas City, KS

Thus far this year there have been both encouraging and discouraging signs as the economy copes with some shocks to the system and motivators from past years fade a little. New concerns are emerging - inflation, trade wars, market volatility. These combine with the concerns that have been worrying for years - labor shortages, productivity concerns, global competitiveness. Where are we at mid-year and what does the next half look like?

Adjourn

12:00 PM - 12:00 PM Session Details

Optional Event: ACA International Convention's Opening Day

3:30 PM - 7:00 PM Session Details

Main Stage Speaker: Carey Lohrenz – Fearless Leadership Welcome Reception/Expo (Additional fee)

Speakers

Amy Blowers

Gurstel Law Firm, P.C.
Minneapolis, MN

Presenter Details

Wanda Borges Esq.

Borges & Associates, LLC
Syosset, NY

Presenter Details

John Chotkowski

Commercial Collection Corp. of NY
Tonawanda, NY

Presenter Details

Greg Cohen

Caine & Weiner
Sherman Oaks, CA

Presenter Details

Donna Dorado

CRF Solutions
Simi Valley, CA

Presenter Details

Randy Frazee

BARR Credit Services, Inc.
Tucson, AZ

Presenter Details

Patrick Kilburn

Lloyd & McDaniel, P.L.C.
Louisville, KY

Presenter Details

Chris Kuehl

Managing Director
Armada Corporate Intelligence
Kansas City, KS

Presenter Details

Donald Mausar

Weltman, Weinberg & Reis Co., LPA
Cleveland, OH

Presenter Details

Shamaria Smallis

Caine & Weiner
Sherman Oaks, CA

Presenter Details

Timothy Wan Esq.

Smith, Carroad, Levy, Wan & Parikh
Commack, NY

Presenter Details

Hotel

Hilton San Diego Bayfront

1 Park Blvd, San Diego, CA 92101, United States

Reserve Online or call (800)-HILTONS using code ACAI
Room Rate Cut-Off: Wednesday, June 12, 2019
Room Rate: $267/night*, plus state & local taxes

Venue Details

Sponsors

For exhibitor and/or sponsorship opportunies, click here to check out the Prospectus.

Exhibitors

For exhibitor and/or sponsorship opportunies, click here to check out the Prospectus.

Applied Innovation, Inc.

Applied Innovation offers solutions designed to increase the bottom line of receivables management organizations. Our client and consumer facing software solutions allow you to take control of your business processes through automation and increased efficiencies. Accelerate sales and receivables while reducing expenses with online data access, communication, reporting, and payment portals.

Exhibitor Details

Bridge Capital Partners

Bridge Capital Partners is a payment processing company that specializes in servicing the Collections Industry. Bridge has operated in the ARM space for over eight years. Our main goal is to make your payment solution more efficient and cost-effective. Working with Bridge you will have the ability to accept debit cards, credit cards (Visa, MC, Disc, Amex, HSA/Flex) and ACH payments. We have integrated with all of the top Collection Software companies so your processing is done seamlessly within your Collection Software. Bridge also offers multiple options for web payments ranging from a basic payment form to a sophisticated web payment module. Our newest offering is the convenience fee model, which we feel is the most compliant solution on the market and can eliminate up to 80% of total processing costs! Most payment processing companies identify Collections as a prohibited business type and or high risk. Because of our intimate understanding of the industry, our rigorous upfront underwriting, and low overhead, we are able to underwrite Collection Agencies and offer some of the lowest rates in the industry. Please contact Dan at any time to do a rate review and solution analysis!

Exhibitor Details

Clear Payment Solutions

Specializing in debit, ACH, credit-card processing for the ARM industry. We integrate with most CRM's, drive payments across multiple channels, and offer customizable web-portals. Our unparalleled service makes changing processors easier and more efficient, all at guaranteed savings. Ask about compliant convenience-fee pass-through!

Exhibitor Details

Commercial Law League of America (CLLA)

CLLA is an organization of attorneys and others in credit and finance engaged in commercial law, bankruptcy and insolvency. CLLA certifies commercial collection agencies who meet the certification requirements. Certified agencies are identified by proudly displaying the certification seal.

Exhibitor Details

NPC, Inc.

NPC takes a proactive approach to certify the security of our facilities, workforce and systems to ensure that your collection letters are prepared, produced and delivered…on time, every time.

Exhibitor Details

United Field Chase

United's promise is to bridge the gap between collector and debtor providing your collection specialists the opportunity to bring delinquent accounts current and perform an access inspection. No matter how many accounts we are servicing for your company, we strive for excellence with every debtor, every time!

Exhibitor Details

Explore This Beautiful City!

Known by many as "America's Finest City," San Diego is famous for its amazing weather, beautiful beaches, local attractions, and vibrant nightlife. To fully take advantage of this wonderful city, here are our top recommendations for you.

Dining

San Diego not only has beautiful sights, but also delicious food!  With many diverse options and some great local restaurants, here are our top picks. For our veggie and vegan lovers, scroll down for our picks for you!

Local Joints

Experience some of the famous casual eateries San Diego has to offer!

Hodad's |  Hash House A Go Go |  Harney Sushi

Fresh Seafood

I mean, it is by the ocean, isn't it? If seafood's your jam, consider jamming out at one of these famous restaurants.

Ironside Fish & Oyster |  The Fish Market |  Eddie V's Prime Seafood |  Truluck's

Mexican Eats

San Diego is one of the best cities in the US to get delicious, authentic Mexican cuisine, and there's no shortage of options.  Here are our suggestions!

Baja Betty's |  The Mission |  El Agave   |  Puesto

Vegetarian/Vegan-Friendly Options

San Diego is chock full of vegan and vegetarian friendly places, but here are a few that caught our eye!

Ambrogio15 |  Tender Greens |  True Food Kitchen   |  Café Gratitude

Shopping

San Diego is home to some premier shopping districts, including the famous Ocean Beach Antique District, filled with hundreds of dealers of antiquities just a block from the Pacific Ocean. In the historic heart of the city you will find the Gaslamp Quarter, a lively downtown district filled to the brim with fine dining, Victorian architecture, and a vibrant nightlife.  For those wishing to see a side of luxury, La Jolla is an upscale village along the coast with upscale restaurants, stylish name-brand stores, and tons of other shops to explore.

Nightlife

If music and dancing is on your mind, San Diego's Gaslamp Quarter is the place to go. With 16 walkable blocks and 10+ nightclubs, this district has live music from EDM to Country and dancefloors to keep you movin' and groovin' all night.

If you want to enjoy a night at a bar (or many), San Diego has you covered.  From speakeasies like Prohibition in the Gaslamp Quarter, to upscale places in La Jolla like We Olive & Wine Bar, San Diego has plenty of options for a fun night out.

The Options Are Endless

  1. Balboa Park is a historical, 1,400-acre site filled with stunning Spanish architecture, museums, gardens,and more. 
  2. Within Balboa Park, the San Diego Zoo is one of the largest and most famous zoos in the US. It is one of the few zoos in the country to have successfully bred pandas, and offers unique enclosures for its many exotic animals.
  3. Another place to go in Balboa Park is the San Diego Museum of Art, which is designed as a replica of the 17th-century University of Salamanca in Spain.  Featuring stunning architecture and exclusive pieces, this is a place you won't want to miss.
  4. If you're looking for a lovely afternoon stroll, venture to Seaport Village, a quaint (yet popular) district located on the waterfront. Filled with unique shops and plenty of attractions, this place is well worth a stop.
  5. History buffs rejoice – the Old Town San Diego State Historic Park gives visitors a view into the history of the town, both its Mexican and early American history. Plus, it's free!
  6. For a beautiful view of the city, the local landscape, and the ocean, take a scenic drive up to Point Loma.
  7. See one of the marvels of 20th century engineering at the USS Midway Museum.  The massive aircraft carrier is docked up permanently at Navy Pier.
  8. Take a day to appreciate the dreamy Southern California lifestyle at the Mission Beach Boardwalk, complete with an amusement park!
  9. For nature lovers and beauty-lovers alike, the Sunset Cliffs Natural Park offers stunning views of, you guessed it, the sunset. If you're lucky you may even see gray whales as they migrate to Mexico. 
  10. Take a peak into the religious history of the city at Mission Basilica San Diego de Alcala, the first mission station in California, built back in 1769.

© Copyright 2019 International Association of Commercial Collectors, Inc.