July, Monday 26th - Wednesday 28th, 2021

Caesars Palace, Las Vegas, Nevada

IACC Mid-Year Conference 2021

Hybrid Event

July 26th- 28th, 2021

In-person or Virtual Registration Available.

Early Bird Pricing Extended til Firday, June 11th!

This year we are offering a reduced registration rate of 25% for our in-person attendees. This reduced registration includes our Welcome Reception with cocktails & Hor d'oeuvres, 6 education sessions including networking opportunites, our Special Event with food and beverages, two breakfasts and one lunch. Our planning team is working hard with Caesars Palace on establishing safety protocols and we cannot wait to welcome members back to in-person!  Not quite ready to travel?  We are offering a virtual registration option that includes virtual streaming during our education sessions and opportunites to connect with attendees both virtually & in person! We are excited - we hope you are too! We can't wait to see you! 

To register for in person click the button above. To register for the virtual experience, click here.




Imagine a speaker who provides inspiring, interactive programs filled with evidence-based content and immediate take-aways. Visualize your audience engaged, energized and laughing. Award winning International Speaker Karen E. Purves M.A. has built a solid client base providing these results for nearly 20 years! Karen blends relatable stories, leading edge research and proven solutions to impact your attendees so they can leave a program saying their time was truly well spent. In the last decade, neuroscience has made incredible strides in understanding how the results of communication affect others' thoughts, emotions and responses. As a communication expert specializing in Interpersonal Neurobiology principles and affective neuroscience findings, Karen shares instantly usable tips for communication via email, phone and in person, both internally with staff or externally for customer service, sales or marketing.

Special Event: TopGolf

Enjoy IACC company with a happy hour at Topgolf, where you'll be able to socialize with peers while enjoying appetizers and an open bar or catch up on your game in the golf bays with different ways to play for everyone!

Upcoming Reminders:

Hotel Cutoff Date: Friday, July 2nd

ACA International Event Add-On: 

ACA International is offering a special price of $85 for IACC members to attend their Main Stage keynote event Seven Common Sese Principles of Leadership from Coach Dick Vermeil and the Welcome Recption & Innovation Stage in the Expo Hall on Wednedsay evening starting at 3:30pm til 7:00pm. Please see the agenda for details. If you have already registered then please email iacc@commericalcollector.com to purchase tickets. 


Registration Open

3:00 PM - 6:00 PM Session Details

Welcome Reception & Networking

5:00 PM - 6:00 PM Session Details

Breakfast Networking & Registration

8:00 AM - 9:00 AM Session Details

Sponsored by

Welcome Announcements & Awards

9:00 AM - 9:15 AM Session Details

Current Trends of Technology in the Industry

9:15 AM - 10:15 AM Session Details

Hear from a selection of different vendors on current trends of technology and how to best practices in the modern times.

Annual Meeting

10:15 AM - 10:45 AM Session Details

Tuesday Morning Break & Networking

10:45 AM - 11:00 AM Session Details

Sponsored by

Success factors for a Hybrid Business Model

11:00 AM - 12:00 PM Session Details

To successfully transition into this next phase of work, companies will have to beef up their current strategies, be flexible and make their employees’ safety and well-being their top priority. Additionally, with a larger percentage of employees continuing to work remotely and expectations that teams increasingly will be composed of both in-office and remote employees, businesses will need to bolster collaboration tools and techniques so employees can continue to work together effectively, regardless of location. No one solution will work for every company, but a reintroduction to office life without a well-thought-out plan can be risky and dangerous. In this talk, we will cover three essential steps to creating a return-to-work plan after COVID-19. This plan will support team performance, leadership effectiveness and post pandemic communications.


12:00 PM - 1:30 PM Session Details

Hot Topics in the Commercial Collection Industry

1:30 PM - 2:45 PM Session Details

A highlight of the IACC Conference, Hot Topics is one of the most anticipated sessions each year. This is your opportunity to share, learn and debate with your peers about industry challenges, best practices and the most ingenious ideas that are revolutionizing commercial collections. This is a "can't miss" interactive session!

State of the Industry

2:45 PM - 3:30 PM Session Details

ACA serves its members through education, advocacy and offering products and services, all aimed at #helpingmemberssucceed. This session will update IACC members on what ACA is doing to advance the interests of its members and will focus on advocacy efforts in Washington D.C. and various states, current areas of concern and what is being done about them.

Adjourn for the day

3:15 PM - 3:20 PM Session Details

Special Event

5:00 PM - 7:00 PM Session Details

Join us at Topgolf, where you'll be able to socialize with your peers while enjoying appetizers and an open bar or catch up on your game in the golf bays with different ways to play for everyone!

Sponsored by

Breakfast Networking & Registration

8:00 AM - 8:45 AM Session Details

Sponsored by

International News & Updates

8:45 AM - 9:45 AM Session Details

Learn about the different international regions IACC supports and each regions unique practices and laws.

Wednesday Morning Break & Networking

9:45 AM - 10:00 AM Session Details

Sponsored by

Bankruptcy Rules and Regulations in 2021

10:00 AM - 11:00 AM Session Details

Wanda Borges will run through the 2021 updates in bankruptcy collections and the regulations surrounding it.

Keynote Session

11:00 AM - 12:00 PM Session Details

Adjourn for the day

12:00 PM - 12:05 PM Session Details

ACA International Main Stage: Seven Common Sense Principles of Leadership from Coach Dick Vermeil

3:30 PM - 5:00 PM Session Details

Add this ACA International event to your registration for additional fee. Already registered? Email iacc@commericalcollector.com to purchase tickets.

ACA International Welcome Reception & Innovation Stage in Expo

5:00 PM - 7:00 PM Session Details

Add this ACA International event to your registration for an additional fee. Already registered? Email iacc@commericalcollector.com to purchase tickets.


Wanda Borges Esq.

Borges & Associates, LLC
Syosset, NY

Presenter Details

Greg Cohen

CEO & President
Caine & Weiner
Sherman Oaks, CA

Presenter Details

Randy Frazee

BARR Credit Services, Inc.
Tucson, AZ

Presenter Details

Sandra Long

Achievements Through Coaching
Santa Ynez, CA

Presenter Details

Mark Neeb

ACA International
Minneapolis, MN

Presenter Details


Caesars Palace

3570 S Las Vegas Blvd, Las Vegas, NV 89109, United States

Reserve Online
Room Rate Cut-Off: Friday, July 2
Room Rate: $199 plus taxes and $32 reduced resort fee

Venue Details


For sponsorship opportunies, click here to check out the Prospectus.

Make Connections That Matter!

Some good tips & reminders for networking with attendees through our virtual event are listed below.  

  • Review the attendee list prior to the event.
  • Use the chat box to reach out and make individual connections through out the event.
  • Can't connect during the event? Reach out on IACC's LinkedIn page or check out our member directory on our website!

See someone that you'd like to connect with?

Come to the convention with calendar dates open for you to schedule 1-on-1 time with your peers!

Attendee List as of 06/16/2021

Amy Blowers, Director of Commerical Litigation - Minneapolis, MN, United States

Wanda Borges Esq., Attorney - Syosset, NY, United States

Richard Borosky, Business Optimization Manager - Williamsville, NY, United States

Lawrence H. Cassidy, President - Sacramento, CA, United States

John Chotkowski, Vice President - General Collection Manager - Tonawanda, NY, United States

Greg Cohen, President & CEO - Sherman Oaks, CA, United States

Jassim Darwish, Managing Director - Manama, Bahrain

Peter Dubowsky, President - Las Vegas, NV, United States

Randy Frazee, President - Tucson, AZ, United States

Matt Garcia, President - Austin, TX, United States

John D. Guerrini, Attorney - Irvine, CA, United States

Todd L. Gurstel Esq., Chief Executive Officer - Minneapolis, MN, United States

Thomas W. Hamilton, Executive Vice President - Cleveland, OH, United States

Nancy Hamilton,  - Cleveland, OH, United States

Theodore J. Hamilton Esq., Partner - Tampa, FL, United States

Stanley Hammerman,  - Phoenix, AZ, United States

Bruce Hatkoff - Tarzana, CA, United States

Vivian Hudson Uchitel, Partner - Atlanta, GA, United States

Valerie Ingold, Mgr., Outsource - Tonawanda, NY, United States

Louis Jacobs,  - Los Angeles, CA, United States

Allie Jacobs,  - Los Angeles, CA, United States

Patrick Kilburn, Attorney - Louisville, KY, United States

Mark Kirkorsky Esq., President - Mesa, AZ, United States

Jason Kirkorsky,  - Mesa, AZ, United States

Bill J. Mann, Partner/CFO - Twinsburg, OH, United States

Ed Marko, Attorney - Phoenix, AZ, United States

Jim McConville, Chief Operating Officer - Fair Lawn, NJ, United States

Natalia Minassian - Tarzana, CA, United States

Christopher Nixon,  - Cleveland, OH, United States

Angela Olson,  - Tucson, AZ, United States

Bill Peterson, Partner - Longmont, CO, United States

Christopher Pona,  - Cleveland, OH, United States

Kevin E. Posen, President/Managing Partner - Chicago, IL, United States

Jeffrey Ramsey, Shareholder Attorney - Indianapolis, IN, United States

T. Britt Rudman,  - Beverly Hills, CA, United States

Michael J. Sonnhalter, Vice President - Cleveland, OH, United States

Bob Sonnhalter,  - Cleveland, OH, United States

Daniel Spilotro - Chicago, IL, United States

Ronald H. Stiegel,  - Owings Mills, MD, United States

Harry Strausser, Vice President of Business Development - East Wenatchee, WA, United States

Donald Sullivan,  - Simi Valley, CA, United States

Donna J. Sweet - Simi Valley, CA, United States

Tony Terry, President - Simi Valley, CA, United States

Robert Tharnish, Senior Vice President, Attorney Network Services - Buffalo, NY, United States

Robert Tyler, Director - Riverside, CA, United States

Lee VandenHeuvel, President - Auburn Hills, MI, United States

Dara Welch,  - Austin, TX, United States

Stephen Wolff,  - Cleveland, OH, United States

Freida Wolff,  - Cleveland, OH, United States

Christopher Young Esq.,  - Columbia, MD, United States


Virtual Registrations

Michael Frazee - Tucson, AZ, United States

George Kern, COO - Tucson AZ, United States

Christine Modica - Tuscon, AZ, United States

John F. Muller, President - Birmingham, MI, United States

Angela Olson - Tucson, AZ, United States

Rebecca Robitaille, Senior Claims Director - Saint-Laurent, QC, Canada

Lorna Walker - San Francisco, CA, United States

Octavio C. Zenarruza - Buenos Aires, Argentina

COVID-19 Safety Protocols

Updated May 3, 2021 - check back for updates.

A safe and comfortable experience at the International Association of Commercial Collectors (“IACC”) 2021 Mid-Year Conference (“Event”) is a top priority for IACC as we plan for your arrival at Caesars Palace Las Vegas in July. We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.  However, given the evolving nature of the vaccine rollout, as well as changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. IACC reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event. 

These safety protocols may not be finalized until a few weeks prior to the event. Please check back in periodically so you are aware of the safety protocols you will be expected to follow while attending the event.

By attending IACC’s Event, you and anyone travelling with you agree to follow the safety protocols set in place by IACC and Caesars Palace Las Vegas, including those stated here and onsite at the event. IACC and Caesars Palace reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.

CITY - Vegas Smart

From the City of Las Vegas: Vegas Smart is about being mindful of your surroundings and thoughtful of others: keeping your distance, wearing mandatory face coverings, and washing your hands. After all, Las Vegas is doing everything it can to be smart so you can stay healthy and have fun. So, please, we need you to be smart as well.  

HOTEL - Venue and Accommodations

Our host venue, Caesars Palace Las Vegas, a Caesars Entertainment property, released their Health and Safety Protocols, including Meetings & Events, that provides in-depth details on how they facilitate a safe, secure and healthy environment onsite for all participants, both in terms of the IACC  Event  and hotel room accommodations.

IACC - Event On-site COVID-19 Safety


  • You may bring your own.

Hand Sanitizer

  • Individual bottles of hand sanitizer will be provided by ACA.
  • Hand sanitizer stations will be positioned throughout the meeting space.

Meals, Sessions, Expo Hall

  • Meals: food and beverage service guidelines to reduce risks.
  • Sessions: seating to meet local requirements. Audience microphones will not be passed around the room. We are working on technology to submit questions electronically or have microphones stationed in the rooms.
  • Expo Hall: 3-foot gaps between exhibit booths and wider aisles of 12 feet and 15 feet.

PARTICIPANTS - Self-Screening and Personal Accountability Commitment

Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of IACC’s Event.  In that regard, IACC expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms.  Please review the CDC list of symptoms before attending  Event . 

If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during   IACC’s Event, we ask that you please promptly notify an IACC staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention.  IACC and hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.

TRAVEL - TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:

Alaska Airlines
American Airlines

Delta Airlines
Frontier Airlines


Southwest Airlines
Sun Country

© Copyright 2020 International Association of Commercial Collectors, Inc.