Collection Calls & Telephone Techniques Part 1

4/20/2021 (11:00 AM - 12:30 PM Central)


George Kern

BARR Credit Services
Tuscon, Arizona

Presenter Details

The purpose of the telephone collection call is to collect the account, with the prime objective being to collect payment in full on that first call. The image you project over the telephone is extremely important to your success in collecting the account and is also important to the success and reputation of your collection company. In this seminar you will hear about the attributes of a successful collector, understanding the creditor/debtor relationship and some tips of the trade. 


  • Keys to help you be successful as a professional and ethical commercial collector
  • The importance of planning your collection call
  • The four objectives and importance of communications
  • How to use your voice and word choice for impact in your calls
  • Basic negotiation skills for payment

Collection Calls & Telephone Techniques Part 1 (90 minutes)
Tuesday April 22nd, 2021

  • 9:00 AM - 10:30 AM (Pacific Time)
  • 11:00 AM - 12:30 PM (Central Time)
  • 12:00 PM - 1:30PM (Eastern Time)

Investment: $30 members/$60 non-members

Reminder for certified collectors: This seminar will count as one (1) of the five (5) required online seminars needed in order to recertify over the three-year recertification period.

**Note: If attending to satisfy Certified Commercial Collector (CCC) recertification, each collector will need to log in individually to receive credit for attending.**

Handouts and Login Information

The materials will be located here within 2 days of the seminar. Please see your registration email for the Zoom login information.

Attend via Your Mobile Device

Attend this seminar with the Zoom Mobile App. You will still be required to enter the Zoom login information provided.


IACC reserves the right to cancel or modify the program or substitute speakers. Cancellations received less than 3 business days prior to start date will be charged $10 cancellation fee. E-mail your cancellations to IACC,

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