Client Relationships

10/12/2021 (11:00 AM - 12:00 PM Central)


Robert Ingold

Commercial Collection Corp. of NY
Tonawanda, NY

Presenter Details

Matthew Lane

Kearns, Brinen & Monaghan, Inc.
Dover, DE

Presenter Details

Know Your Client’s Business

As a professional commercial collector, you should know your client’s business – the products and services they provide.  This knowledge is important because if you are able to explain the nature of the past due account, you can anticipate many imaginary grievances and stalls the debtor may use when confronted with the debt.  Client knowledge and your relationship with them is important, it provides needed guidelines about handling each client’s accounts.

In this session, you will learn:

  • Retail vs. commercial claims
  • The importance of learning your client’s business
  • The various types of ownership and partnership among debtors
  • Collection laws and how they apply to this relationship
  • How to motivate and persuade debtors to pay

Client Relationships (60 minutes)
Tuesday, October 12, 2021

  • 9:00 AM - 10:00 AM (Pacific Time)
  • 11:00 AM - 12:00 PM (Central Time)
  • 12:00 PM - 1:00PM (Eastern Time)

Investment: $30 members/$60 non-members

Reminder for certified collectors: This seminar will count as one (1) of the five (5) required online seminars needed in order to recertify over the three-year recertification period.

**Note: If attending to satisfy Certified Commercial Collector (CCC) recertification, each collector will need to log in individually to receive credit for attending.**

Handouts and Login Information

The materials will be located here within 2 days of the seminar. Please see your registration email for the Zoom login information.

Attend via Your Mobile Device

Attend this seminar with the Zoom Mobile App. You will still be required to enter the Zoom login information provided.


IACC reserves the right to cancel or modify the program or substitute speakers. Cancellations received less than 3 business days prior to start date will be charged $10 cancellation fee. E-mail your cancellations to IACC,

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