Collector Recertification Online Seminar:
Collection Calls and Telephone Techniques Part 2
Thursday, April 27, 2017
11:00 a.m. Central
The purpose of the collection call is to collect the account, with the primary objective being to collect payment in full on that first call. The image you project over the telephone is extremely important to your success and the success and reputation of your collection company. In part 2 of IACC's Collection Calls online seminar, you will learn how to:
- Plan appropriately for your collection call
- Identify the four objectives of communications
- Use your voice and word choice for impact
- Use basic negotiation skills for payment
2017 Mid-Year Collection Conference
A joint event with CLLA
July 14-16, 2017
CLICK HERE TO REGISTER TODAY
Agenda details coming soon!
1415 Fifth Avenue
Seattle, WA 98101
Make your reservation today! Book online or call (855) 515-1144.
Room Rate: $267/night, plus state and local taxes, for single or double occupancy.
A daily Amenity Fee of $12.95 will be charged per room, per night, which includes; bottled water, daily wine tasting, in room coffee bar, guestroom WiFi, US only phone calls, 24 hour fitness access and unlimited PressReader access.
For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability.
Motif Seattle is a vibrant, modern hotel in the heart of the Central Business District in Downtown. Guests are only a few minutes from the Washington State Convention Center, Pike Place Market, the Waterfront and Seattle Aquarium. The rooms and suites are comfortable, yet stylish with spectacular views of the Olympic Mountains and city skyline. For more information on the Motif Seattle hotel, visit www.motifseattle.com.
Reservation Deadline: Thurs., June 22, 2017, 5:00 p.m. Hotel local time
There are a limited number of rooms available. There is no guarantee rooms will be available through the cut-off date. The Mid-Year Collection Conference 2017 will be held in conjunction with ACA International’s Annual Convention and Expo, therefore please mention the code ACAI0713 when booking your room.
Travel & Transportation Notes:
- The conference will open with a reception at 5 p.m. on Friday, July 14 and will adjourn at noon on Sunday, July 16.
- Hotel check-in time is 4:00 p.m. Check-out time is 12:00 noon.
- Seattle-Tacoma International Airport (SEA) is located 15 miles from the Motif Seattle.
IACC 2018 Annual Convention
January 10-12, 2018
Eden Roc Miami
Miami Beach, Florida
Visit Our Booth!
IACC will be exhibiting at the following industry shows in 2017:
NACM Credit Congress & Expo
ACA International Annual Convention & Expo
CRF Forum and Trade Credit and Receivable Management Exposition