Ayse Burcu Arslan Demirtas
Ayşe Burcu Arslan is an international debt collection expert, industry consultant, entrepreneur, and a professional manager. She has worked in the field of ‘International Receivables Management’ since 2007. She graduated in Political Science and International Relations from Boğaziçi University Istanbul / Turkey, and then she completed her Master’s degree in Organizational Studies from the University of Tilburg / Netherlands. As a result, she finished her Master’s thesis in 1 year and her successful research was about the international orientation of Turkish Airlines.
Ayşe Burcu Arslan recognized the need for a dedicated, Istanbul based, international debt collection and credit risk management firm. It is from this business, ARS Consultancy… that she helps companies around the world, navigate the global market. In addition to her many international clients, Ayşe has worked with, and advised international companies both in and outside Turkey. Moreover, Ayşe Burcu Arslan has pioneered the field of international debt collection in Turkey with the brand of ARSinkaso® .
She has used her experience to improve her business endeavor by participating various platforms aiming at the recognition of debt collection as a separate field of expertise in Turkey. She gives seminars and webinars at the Istanbul Chamber of Commerce (ITO), and Turkish Exporters Assembly (TIM), and also at international conferences as well as more than 50 invited seminars worldwide. Since June 2023, she has been elected as the board member of LIC (League International Creditors) as the 1st business person to be involved in this position in an international association.
She continues to give debt collection to Turkish companies with the main focus on negotiation, mediation, confliction resolution, and persuasion skills in debt collection.
Joe Batie
With 38 years of ARM experience, most of which has been on the executive level, Joe is well familiar with the executive management requirements of a successful enterprise, which includes strategic planning, business process design, re-engineering & automation, performance management, accounts receivable outsourcing, talent assessment, sales team development and more.
As Caine & Weiner’s Chief Commercial Officer Joe oversees the company’s Strategic Sales & Marketing initiatives, Client Service Department, as well as being a contributor to Operations oversight.
Prior to his appointment to his present position, he was with two leading ARM enterprises as CEO and Director of Operations, Commercial Services, respectively.
Jasim Darwish
Mr. Jasim Darwish is the founder and managing director of EPIC CREDIT RECOVERIES Middle East with more than 15 years of experience in the field of Credit Solutions and Debt Collection.
His goal is to help Businesses and organizations to have safe credits by getting paid on time to excel their business and boost their local economies as he do now with thousands of businesses around the world.
He is also a board member of numerous international credit organizations such as THE INTERNATIONAL ASSOCIATION OF COMMERCIAL COLLECTORS emerging leader award holder.
Mr. Jasim is a certified international commercial Arbitrator and an international certified professional speaker & debt collection trainer who have trained thousands of employees and business owners and a Keynote speaker who had the privilege to speak in 5 different continents.
He is a past president of the Entrepreneurs Organization Bahrain branch.
K. (Ghandi) Eswaramoorthy
Gandhi Eswaramoorthy is a Senior Program Manager for Debt Collections within the Consumer Credit, Payments, and Deposits Markets group of the Division of Research, Markets and Regulations at the Consumer Financial Protection Bureau. Prior to joining the Bureau in 2017, Gandhi has spent more than 25 years working on all aspects of credit card risk management including risk modeling, account management, collections and recovery policy and strategy at several large card issuing banks. Gandhi has a PhD in Agricultural Economics from Iowa State University, Ames, Iowa.
Randy Frazee
As CEO of BARR Credit Services, Randy directs his expertise towards leadership, strategic planning, and driving company growth – elements crucial to the seamless integration of acquisitions. Randy built BARR Credit Services by acquiring eight companies during his career.
BARR Credit Services was founded in 1998 by Randy, who has 33 years of experience in the accounts receivable industry. Under Randy’s leadership, BARR Credit Services has been recognized as one of Arizona’s Best Places to Work. BARR Credit has also received the Innovation Through Technology and Business Growth in Arizona awards.
At the core of Randy’s professional ethos is an appreciation for the people at BARR Credit. Recognizing employees as invaluable assets, Randy’s leadership positively impacts many employees and their families. With Randy Frazee at the helm, BARR Credit Services continues its trajectory of success and prominence in the industry.
Randy is also a distinguished representative of the company in various business associations. A member and past president of the International Association of Commercial Collectors (IACC), he earned the coveted IACC Leadership and Distinguished Service Award in 2015, a testament to his unwavering dedication to advancing the association and the industry.
Valerie Ingold
You could say my career in collections was inevitable, but as a young college kid I didn’t see it that way. I started with CCC in 1998, part time, as a receptionist while I earned Photography and Art History degrees. I began making calls for our Outsource department shortly after that and went full time as an Outsource Specialist after college. I was promoted to Outsource Supervisor with responsibility for the day to day operations of the department and a few years later, to Outsource Manager. In 2013, I became a Vice President in the company. I am a Dale Carnegie graduate and I am active in the IACC and CLLA. Today, achieving the highest level of customer service in our industry is my passion. I work to grow our Outsource department daily and I love managing the people in my department. I travel regularly for the company and I delight in experiencing new places while meeting the people who drive us to greatness: our clients.
Patrick Kilburn
Mr. Kilburn, joined Lloyd & McDaniel, PLC, in 2008 following a successful stint at a Louisville, Kentucky based regional bank. Mr. Kilburn’s practice centers around the representation of general creditors, banks and large and small corporations in the collection of past due accounts both in and outside of litigation throughout the Firm’s growing Southeast U.S. footprint.
Brinen LeFevre
As the Operations & Marketing Manager at Kearns Brinen & Monaghan, Brinen has played a pivotal role in the company’s evolution and growth. His journey with the family business began in his youth, where he gained hands-on experience in various roles, giving him an understanding of all the roles in the company.
After graduating from the University of Georgia’s Terry College of Business with a degree in Marketing and a focus on Digital Analytics, Brinen returned to Kearns Brinen & Monaghan full time, bringing fresh perspectives and innovative strategies. His initiatives in improving in-house processes, enhancing digital presence, and establishing compliance procedures have significantly contributed to the company’s success.
Brinen is a member of the Emerging Leaders committee with the International Association of Commercial Collectors (IACC) and looks forward to collaborating with the future leaders of the industry.
Currently, Brinen is pursuing an MBA at the University of Kansas, focusing on Management & Project Management, underscoring his commitment to continuous learning and leadership development. When he isn’t working, Brinen enjoys being involved with the local lacrosse communities and cheering on the University of Georgia Bulldogs with his wife!
Bill Mann
Bill Mann is the CFO and a founding partner of Joseph, Mann & Creed, with over 4 decades in finance. His expertise spans strategic planning, managing accounts receivable, and safeguarding data privacy. Bill’s pragmatic approach to the complex world of finance has been a key factor in his firm’s success.
In his career, Bill has taken on leadership roles within various domestic and international debt collection associations and local business councils including the Greater Cleveland Area Better Business Bureau. His experience with both domestic and international markets, coupled with his ability to spot and react to financial trends, makes him a reliable figure in the industry.
As the CFO, Bill is instrumental in shaping the company’s financial direction, ensuring they stay financially robust and responsive to changing market trends. His commitment to detail and analysis of financial data positions Joseph, Mann & Creed to leverage opportunities in the market. Bill is a trusted consultant to clients, guiding them through financial complexities and advising on debt collection policy and protocols.
Steve Markoff
Steve Markoff is a Partner in the law firm Teller, Levit & Silvertrust, P.C., a long-standing Chicago based commercial collection law firm founded over 100 years ago. Steve is also the Managing Partner of Markoff Law LLC, a regional creditors’ rights and debt collection law firm with offices in Illinois, Wisconsin, Michigan, Kentucky, and Ohio. Steve has over 15 years of experience representing creditors in both commercial and consumer collection matters. Steve represents a variety of creditor clients including financial institutions, finance companies, municipalities, online lenders, debt purchasers, and businesses of all sizes.
He is the immediate Past President of the National Creditors Bar Association and an author of multiple chapters in the Illinois Institute for Continuing Legal Education (IICLE) publication, Creditors Rights’ in Illinois, a publication cited by a federal court as the leading treatise on collection law in Illinois.
Don Mausar
Practicing in commercial and consumer collections, Don brings more than 25 years of experience to Weltman. He aims to bring a “concierge level service” to his clients, who are typically the decision makers from large financial institutions to small family businesses. Focusing primarily on complex claims, his matters typically include high balance contested matters that involve a blend of legal action and collection work.
Tom Morrison
Tom Morrison is a 1990 graduate of Florida State University with a B.S. in Finance, and currently serves as CEO of the Metal Treating Institute and President of Tom Morrison & Associates. Tom is an award-winning association executive with over 25 years of experience in business and association management, having served as CEO of three different organizations. Through Tom’s leadership, his current association’s net worth has grown over 2,600% since 2006. Tom attributes this growth through embracing change, focusing on marketplace disruption, and driving maximum value to the customer experience.
Tom was previously awarded the Association Executive of the Year by the Florida Society of Association Executives (2012).
Tom has written two books on personal development, and is a nationally sought-after professional speaker, having spoken at over 100 top conferences in the last 6 years. His focus is on the topics of future 4.0 thinking, market disruption, maximizing customer value & engagement, and personal development.
Tom’s passion is inspiring people, associations, and companies to maximize their success and seizing the opportunity by embracing the fast past changed he calls Future 4.0.
Gary Tier
Gary Tier is president and publisher of The Forwarders List of Attorneys, a reliable, trusted listing and portfolio of qualified, reputable attorneys who specialize in all aspects of collections, including commercial and retail receivables.
Tier leads The Forwarders List, founded in 1922, with a commitment to blend FLA’s long, rich history of over 100 successful years with 21st century customer service and technological initiatives. Gary is the youngest law list publisher in the industry.
Gary is current on the Board of Directors of the International Association of Commercial Collectors (IACC). He has also served two terms on the Board of Governors of the Commercial Law League of America (CLLA). Tier serves on key committees for the Receivables Management Association, Inc. (RMAI), the Commercial Collection Agencies of America (CCA of A) and the International Association of Commercial Collectors (IACC). He has been a presenter at dozens of industry conferences, including the IACC, CLLA, CCA of A, RMAI, National Creditors Bar Association (NCBA) and the American Collectors Association (ACA International.)
He is a past president of the Association of Law List Publishers and past Chair of the Princeton Regional Chamber of Commerce Young Professionals Committee.
Gary has also served on boards and committees for several non-profit groups in his local community.
Gary graduated from Wesleyan University in Middletown, CT. His interests and hobbies include sports, fitness, cooking, reading, and traveling. He lives in Washington Crossing, PA, with his wife and their three children.
Kornel Tinguely
I was born in 1959 in Switzerland. After my study in economy and my duties in the Swiss army where I ended as quartermaster, I entered with 28 in the debt collection business as responsible of the debt collection department in a company in Berne, Switzerland. 5 years later, in 1995, I entered by Creditreform Romandie GNT SA as responsible of the debt collection department. In 2004 I become shareholder of Creditreform Romandie GNT SA and since 2010 I’m the CEO. I was over 20 years board member of the Swiss debt collection association; 12 years board member of FENCA (Federation of European National Collection Association) first 2 years as General secretary and then 10 years as President. I was also 10 years Executive board member of “Bank WIR” a medium size bank in Switzerland.
Colin Winkler
Colin Winkler, currently corporate counsel for ACA International—the accounts-receivable management industry’s trade association—has a diverse set of legal and professional expertise. He has worked as a financial crimes consultant with Wells Fargo Bank, where he investigated potential money laundering in the context of the Venezuelan currency crisis in 2019; an attorney-editor with Thomson Reuters’ statutes editorial team, where he led early research on the California Consumer Privacy Act; a paralegal supervisor and business operations manager for CACI International at the U.S. Department of Justice, Tax Division, where he worked hand-in-hand with DOJ attorneys to enforce civil tax liabilities through litigation in federal courts; and a collections and creditors’ rights attorney in solo practice and at a small firm in northern Virginia.
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