Upcoming Events

In-Person and Online IACC Events

We provide a variety of opportunities for you and your staff to learn new skills, network with industry professionals, and contribute to the collections community.

July 19-21, 2024

Hilton San Diego Bayfront San Diego, CA

January 22-24, 2025

The Royal Sonesta San Juan, Puerto Rico

Next Meeting Date: Thursday, August 1, 2024 at 8:30am Central Time

Join the International committee to discuss best practices and current trends in collections across the globe. 

Come ready to join in the discussion and take back some helpful information and ideas. Ideally each member will get 1-2 minutes to check-in and allow for discussion from the rest of the international community. 

IACC offers you the opportunity to become an IACC Certified Commercial Collector. When your collectors attain the designation of IACC Certified Commercial Collectors, your clients and potential clients are assured that knowledgeable industry experts will be handling their accounts. To begin please purchase the Collector Certification Study Guide and Exam. Once you are registered you will be required to complete five seminars every three years to be recertified.

We will resume our webinar series Fall 2024. Check back for details.

Eligible for CCC Credit

Collection Techniques – Part I: Preparing for Action

The old adage is that battles are won and lost before they are ever fought. So it is with collections. In this seminar we will discuss collector preparation and how preparation translates to effective collection action. We will review the following:

  • The Principles of Collecting.
  • The Collector’s Role – Why we matter.
  • First Impressions.
  • The traits that effective collectors possess.
  • How to identify and reach the decision maker.
  • Roadblocks to collecting an account and how to deal with them.
  • Summary Tips for better Preparation.
Eligible for CCC Credit

Collection Techniques – Part II: Action:The preparation is complete, and the time to make the call has arrived. In Part II of this series, we will look at effective collection techniques in action. We will review the following:

  • Urgency
  • Listening v. hearing.
  • Keys to successful Negotiations.
  • Overcoming the gatekeeper and irate debtors.
  • Tie this all together with a look at typical collection conversations and how to improve these – and collect more money.
  • Summary Tips for Better Collections.
Eligible for CCC Credit

In order for professional cybertrackers, skip tracers and debt collectors to locate debtors and assets, they must possess a thorough and complete knowledge of 21st century emerging technology, tracing tools and other communication equipment, the most current sources of data storage, how to enter not only the surface web but also the deep web and the dark web where much information is hidden. The professional tracer must also be aware of the laws that protect electronically stored personal data. You will learn valuable information about all of these areas when you attend this educational, enlightening and entertaining presentation.

While cybersecurity and compliance are essential for protecting sensitive data, they often create complexity, cost, and additional burden for organizations already stretched thin. This webinar, hosted by TPx, will show you how to build a streamlined security and governance program, empowering you to proactively defend your data.

This is a free webinar sponsored by TPx, who provide industry-leading IT, reliable services, and affordable solutions.

January 17-19, 2024

Royal Palm South Beach – Miami Beach, FL

Thank You to our 2024 Diamond Sponsors!