Upcoming Events

In-Person and Online IACC Events

We provide a variety of opportunities for you and your staff to learn new skills, network with industry professionals, and contribute to the collections community.

IACC Annual Convention - Register Today!

January 17-19, 2024

Royal Palm South Beach Miami, FL

July 19-21, 2024

Hilton San Diego Bayfront San Diego, CA

January 22-24, 2025

The Royal Sonesta San Juan, Puerto Rico

November 3, 2023 8:30am (central)

Join the International committee to discuss best practices and current trends in collections across the globe. 

Come ready to join in the discussion and take back some helpful information and ideas. Ideally each member will get 1-2 minutes to check-in and allow for discussion from the rest of the international community. 

IACC offers you the opportunity to become an IACC Certified Commercial Collector. When your collectors attain the designation of IACC Certified Commercial Collectors, your clients and potential clients are assured that knowledgeable industry experts will be handling their accounts. To begin please download the Collector Certification Application to order the study guide and exam. Once you are registered you will be required to complete five seminars every three years to be recertified.
Click the title below to be taken to the event page to register.

Credit Instruments: Properly Documenting Your Commercial Credit Transaction

Wednesday, December 13, 2023 at 1:00pm (central time)

The commercial collector needs to be thoroughly familiar with the types of credit documents commonly used in commercial credit transactions. It is important to know the type of credit instrument used in making the sale. Learn about the various credit instruments available to you to secure or enhance your position, and to reduce the amount of your risk, in commercial credit transactions.

Collection Laws & Bankruptcy Fundamentals

Thursday, February 22, 2024 at 12:00pm (central time)

When engaging in commercial collections, it is important to be aware of the laws that have an impact on the creditor/debtor relationship which govern the underlying commercial transaction that gives rise to the debt you are attempting to collect. As a general rule, the laws of the state where the debt is incurred will govern all aspects of the debt. However, although collection laws vary among the states, there are certain common characteristics with which you should be familiar, which are shared by legislation dealing with commercial debt collections, and the nature of the debtors you will encounter in your commercial debt collection efforts.

Collection Calls & Telephone Techniques: Part 1

Thursday, March 21, 2024 at 11:00am (central time)
The purpose of the telephone collection call is to collect the account, with the prime objective being to collect payment in full on that first call. The image you project over the telephone is extremely important to your success in collecting the account and is also important to the success and reputation of your collection company. In this seminar you will hear about the attributes of a successful collector, understanding the creditor/debtor relationship and some tips of the trade.  

Learn: Keys to help you be successful as a professional and ethical commercial collector The importance of planning your collection call The four objectives and importance of communications How to use your voice and word choice for impact in your calls Basic negotiation skills for payment.

Collection Calls & Telephone Techniques: Part 2

Thursday, April 18, 2024 at 11:00am (central time)

Collection Techniques Part II: Preparing for Action. The old adage is that battles are won and lost before they are ever fought. So it is with collections. In this seminar we will discuss collector preparation and how preparation translates to effective collection action. We will review the following:

  • The traits that effective collectors possess.
  • How to identify the decision maker.
  • Roadblocks to collecting an account and how to deal with them.
  • Listening v. hearing.
  • Keys to successful Negotiations.
  • Overcoming the gatekeeper and irate debtors.
  • Tie this all together with a look at typical collection conversations and how to improve these – and collect more money.

Skiptracing & Cybertracking in the 21st Century

Wednesday, May 22, 2024 at 1:00pm (central time)

In order for professional cybertrackers, skip tracers and debt collectors to locate debtors and assets, they must possess a thorough and complete knowledge of 21st century emerging technology, tracing tools and other communication equipment, the most current sources of data storage, how to enter not only the surface web but also the deep web and the dark web where much information is hidden.The professional tracer must also be aware of the laws that protect electronically stored personal data. You will learn valuable information about all of these areas when you attend this educational, enlightening and entertaining presentation.

Thank You to our 2023 Diamond Sponsors!