2024 Mid-Year Conference

July 19-21, 2024

Hilton San Diego Bayfront, California

Days

Join IACC in the San Diego July 19-21st, 2024 at the Hilton San Diego Bayfront! Take time during IACC’s intimate Mid-Year event to enjoy all that San Diego has to offer from the San Diego Zoo, Sea World, Maritime Museum, and the Old Town Market for shopping and dining!

*Please note: IACC is continuing the agenda format that debuted at the Annual Convention in January. We will be kicking off our sessions at 2:45 PM on Friday July 19th. Please plan your hotel and flight accordingly.

Friday, July 19

2:30 PM – 7:00 PM

2:45 PM – 3:00 PM

3:00 PM – 4:00 PM

4:00 PM – 5:00 PM

5:00 PM – 6:00 PM

Registration Open

Welcome Announcements

Promoting International Collections to U.S. Clients

Speakers: Romelio Hernandez – HMH Legal
Erwin Falkner – Agree2Act
Jasim Darwish – Epic Credit Recoveries

The Nuances of Credit Granting

Learn more about what factors are involved with credit granting and how that may impact your business. Topics include building relationships, creating templates, contracts and agreements, determining risk factors, when to involve attorneys, accounts receivables in a post-COVID era, and much more!

Moderator: Wanda Borges – Borges & Associates
Speakers: Scott Elders – The Argen Corporation
Vimal Patel – OneSource Distributors
Russ Roberts – OneSource Distributors
Anna Villalpando – Altium Inc.

Welcome Networking Reception

Sponsored by The Law Offices of Gary A. Bemis

Aqua AB Foyer

Aqua AB

Elevation Room, 30th Floor

Saturday, July 20

8:00 AM – 12:00 PM

8:00 AM – 8:30 AM

8:30 AM – 9:30 AM

9:30 AM – 10:30 AM

10:30 AM – 10:45 AM

10:45 AM – 11:15 AM

11:15 AM – 12:15 PM

12:30 PM – 2:30 PM

Afternoon & Evening

Registration Open

Continental Breakfast

Sponsored by CLLA Certified Collector Agency Program, CRF Solutions, and Teller Levit & Silvertrust

Transformative AI and It’s Profound Impact on Information Technology, Cybersecurity, and Compliance

Dive into the transformative world of Artificial Intelligence and explore its profound impact on Information Technology, Cybersecurity, and Compliance.

Gain invaluable insights into how you can use AI today to optimize your IT operations, Cybersecurity and Compliance.  Don’t miss the opportunity to hear and learn about the exciting developments on the horizon!

Speaker: Jonathan Goldberger – TPx

Speak Easy: The Prohibition on Poor Communication

Ready to transform how you communicate in every aspect of your life and career?

This course equips participant the skills to effectively manage the complexities of modern professional environments, resolving communication barriers that hinder productivity and strategic advantage within their organizations.

Designed to enhance your communication skills across multiple platforms — digital, phone, and face-to-face — by understanding not only your own communication preferences but also those of the people you interact with daily. Learn to identify the needs and priorities of others to foster more productive and mutually beneficial relationships, whether it’s in your professional environment or personal life.

Speaker: Kelli Van Cleave – ACA International

Sponsor Showcase

Morning Break

Sponsored by CLLA

Leverage the Triadic System to Benefit Your Business

Speakers: Wanda Borges – Borges & Associates
Jim McConville – Radius Global Solutions
Gary Tier – The Forwarders List of Attorneys

Special Event Lunch with live music from Wayback Machine

Sponsored by: Caine & Weiner and CRF Solutions

On your own for additional networking

Aqua AB Foyer

Aqua AB

Sapphire Terrace

Sunday, July 21

8:00 AM – 8:30 AM

8:30 AM – 9:30 AM

9:30 AM – 10:30 AM

10:30 AM – 10:45 AM

10:45 AM – 11:45 AM

11:45 AM – 12:00 PM

Continental Breakfast

Sponsored by CRF Solutions

What’s New in AI Technology in Commercial Collections

This session will discuss the latest updates in AI Technology and how it is being deployed in commercial collections. It will cover data and consumer engagement, robotic process automation (RPA), generative AI, and conversational AI, and how it is being used by companies, vendors, and consumers. This session will also provide recent updates to state legislation on AI technology so that companies can implement this technology safely and compliantly.

Speaker: Heath Morgan -Martin Golden Lyons Watts Morgan, PLLC

Keynote: Inspiring Generational Leadership

Human capital is the prime source of business value, driving the imperative to design a culture that inspires younger generations. Businesses that attract, retain and engage the best talent provides a benefit to employees and ownership. It creates a better workplace for employees and ultimately their families, their customers and the community the business is in; it creates a virtuous circle! A healthy corporate culture often leads to higher profitability and makes the company more resilient during times of crisis.

Today’s keynote and mini workshop were designed to increase awareness of field-proven practices and systems that foster an empowering corporate culture of mentorship and employee development.

Speaker: DeLinda Forsythe

Morning Break

Sponsored by CLLA

Hot Topics in Commercial Collections

This popular session will close the IACC Conference. Rather than presenting a formal educational program, Valerie and Randy will moderate an open discussion among the attendees. Did any of the presentations raise questions that there was not enough time to answer? Are you mulling over some of the information you received and wondering what next steps to take? These Moderators will lead a discussion among the attendees on the issues presented by the conference speakers, including legislation (existing or pending) and artificial intelligence.

Moderators: Randy Frazee – Barr Credit Services
Valerie Ingold – Commercial Collection Corporation NY

Closing Announcements & Farewell

Aqua AB

Reservations are now open!

ACA International and IACC are teaming up in San Diego for their July events at the Hilton San Diego Bayfront. While the events are separate, IACC attendees will be able to reserve a room at a discounted rate in the ACA room block.

Book Online

Hilton San Diego Bayfront
1 Park Boulevard
San Diego, CA 92101

Check-In Time: 4:00 p.m.
Check-Out Time: 11:00 a.m.

Room Rate Cut Off: Wednesday, June 26, 2024

Room Rate: US $269/night Run of House + state/local taxes

Note: Only our link will get you a room in the ACA block. No third party is authorized by ACA, IACC or the hotel to sell rooms on our behalf.

A limited number of rooms are blocked for ACA and IACC attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA & IACC’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available beginning Saturday, July 13 based on hotel availability at the time of booking. Group rate is not available after Wednesday, July 24 due to ComicCon. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.

Optional Urban Destination Fee

The Urban Destination Fee of $35 per night is OPTIONAL for those booking inside the ACA room block. It can be added to your room at check-in time or by calling the hotel. This fee includes Premium Guestroom Internet, $15 Food & Beverage Credit for use in hotel restaurants and bars (excluding tax & gratuity), 1-hour bicycle or kayak rental; bike locker rental; transportation to Coronado Island and beach; PressReader; daily bottled water.

Beware of Unknown Housing Services

No third-party company or housing service is authorized to act on behalf of IACC or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent IACC, the Mid-Year Conference or the above venues should not be trusted.

Important Travel & Ground Transportation Notes

San Diego International Airport (SAN) is located 4.4 miles (10-15 minutes) from the Hilton San Diego Bayfront. In addition to car rental and taxi, ground transportation options to/from SAN include Lyft and Uber.

Local Attractions

Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, Hilton San Diego Bayfront is the signature SoCal resort. Enjoy a tailored, urban coastal experience with bright and unparalleled views in every guest room, relaxing amenities, and locally-inspired dining. Discover San Diego’s most exciting attractions within steps of the hotel – including fabulous shopping, dining, and nightlife in the vibrant Gaslamp Quarter. Create your signature SoCal experience and enjoy a wealth of family-friendly attractions such as Legoland®, San Diego Zoo, and the Birch Aquarium.

What are the Registration Fees?

Early Bird Registration is available until June 7th, 2024
Registration includes all sessions, breaks, meals, and events.
Member: ~~$1223.00~~ $810.00
Multiple Members: ~~$1193.00~~ $785.00
Non-Members: ~~$2386.00~~ $2094.00

Guest Tickets are also available if you are bringing someone who is not joining the educational sessions.
Guest Meal Package (both breakfasts, all breaks, special event, and welcome networking reception included) $355.00
Guest Ticket – Special Event $150.00
Guest Ticket – Welcome Networking Reception $95.00

What are the Event Registration and Cancellation Policies?

Registration and Cancellation
By registering for and/or attending an International Association of Commercial Collectors, Inc. (“IACC”) event, you acknowledge that you have read, understand and agree to IACC’s policies listed on this page and included elsewhere on its website and during the registration process, located at
https://www.commercialcollector.com/2024-mid-year-convention/. If you decide to cancel after registration, a full refund minus a $75 processing fee will be provided but only for cancellations received by IACC in writing no later than June 7, 2024. No refunds will be granted for cancellations received by IACC on or after June 8, 2024. Registrations may not be transferred to another individual unless approved by IACC. No refunds will be given for no-shows. IACC reserves the right to cancel any meeting.

Photos and Recording Notice
By registering for and/or attending an IACC event, you authorize IACC to use your image and/or voice in any promotional or informational material produced by or on behalf of IACC. This includes, without limitation, video, audio and photographs which may be distributed in Scope, on the IACC website, event recap videos, future event promotions, photo libraries, social media, and email.

Assumption of Risk and Waiver of Liability  
By registering for and/or attending this event and/or attending any functions or sessions listed as on the event agenda, including those listed as “[Interest Group]” events, you acknowledge and agree that International Association of Commercial Collectors, Inc. (“IACC”) is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in the event. You assume all risk and accept
sole responsibility for any injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind (“Claims”), that you may experience or incur in connection with attending the event. Additionally, you release, covenant not to sue, discharge, and hold harmless IACC and its affiliates, and their officers, directors, managers, employees, agents, shareholders, members, successors, and assigns (collectively, the “Released Parties”), of and from any such Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto. Registrant and/or attendee acknowledges and understands that functions and sessions listed as an ‘[Interest Group]” on the event agenda are not hosted by IACC, but rather are hosted solely by attendees and/or other third parties. Registrant and/or attendee agrees that IACC shall have no liability in connection with any such events.

Registrant Information-Sharing
IACC may provide personal registrant information, including, without limitation, the names, addresses, phone numbers and/or e-mail addresses of attendees and their guests, to Hotel, and IACC may receive personal guest reservation details from Hotel for event-related meeting planning and contract fulfilment purposes. Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. IACC
may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from IACC, which may include marketing and promotional emails regarding IACC’s products and services. You can change your preferences at any time.

Visit the Hotel website for their full Privacy Policy

What are the COVID-19 Policies?

COVID-19 Policy for In-Person Events
Although COVID-19 remains with us despite the formal end to the national health emergency, we have reached a point in the pandemic where we possess tools and resources to better protect ourselves and our communities from infection and spread. For that reason, IACC expects attendees to take responsibility themselves for following guidance from the Centers for Disease Control (CDC) and other public health agencies on measures to reduce
infection from and spread of COVID-19.

IACC cannot be held liable for COVID-19 cases arising because of event attendance. By registering for and/or attending an IACC event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any Claims that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA and the other Released Parties from Claims of any kind arising out of or relating thereto.

In addition to all other policies relating to your attendance at an IACC event, you agree to comply with all COVID19-related safety procedures that may be implemented by IACC or Hilton San Diego Bayfront (“Hotel”), or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.  